IPE: On-Demand Project Management

TeleDirect Call Centers has been redefining the way business gets accomplished for years now, using a variety of different tools to do so. One of our most notable software items is Instant Project Expert (IPE), a revolutionary, on-demand project management software. For anyone looking to make his or her business operations more streamlined, IPE is a must-have item. By using it you will be able to manage your internal projects with greater organization and efficiency than ever before!  

Once you begin using IPE in conjunction with your call center, the first step is to load all of your new users by adding each user to IPE and then waiting for them to accept the emailed invitation. Once these invitations are accepted, the new user will create his or her account and see the task(s) that you have assigned for them to complete. 

As time progresses and due dates approach, a built-in reminder system makes sure that the users are reminded to complete these tasks. The reminder system can also be used for meetings, events or any other reminders not attached to a specific task. Email reminders are sent to all participating users on the morning that any reminder or event has been scheduled.

The reminder system isn’t the only advantage that comes with using IPE. The software also contains a grading system that is programmed to keep track of whether or not users are completing their tasks in the allotted time. This system only begins once a user’s work has been published, so it is recommended that all users take advantage of the “brainstorming mode” while working on their projects. This mode allows multiple users to work on a project together before it is turned in. 

Once all users working on the project have given the OK, the project can be published directly from brainstorming mode. Once it is published, however, it can never return to brainstorming mode, so caution should be exercised when deciding whether or not to publish.

IPE can even be used for note taking during meetings. You’ll be able to mark down due dates or set goals quickly and easily, making your meetings more productive. It's a whole new way to work with your call center!

If you’re interested in what else IPE can do for you, TeleDirect Call Centers is ready and more than willing to answer your questions. Contact us today at TeleDirect.com!