The Moment of Truth

At TeleDirect Call Centers, we understand the value of prompt and professional customer service. For more than two decades, clients have trusted us as the first point of contact between their businesses and customers. We’ve worked to perfect that first impression, relying on our trained customer service representatives to shine during the Moment of Truth.

What is the Moment of Truth? Simply put, it’s the very moment our CSR engages your customer for the very first time with courtesy and professionalism. Each and every Moment of Truth builds the bridge of trust between your company and its clients. The first contact sets the overall tone for the experience, which is why we strive for complete perfection.

TeleDirect Call Centers’ team members show what they are made of every time they make a first impression. It’s one of their top skills because it’s our highest priority and our track record of successful interactions is what has kept our company going for more than 20 years. We know our representatives will handle the needs of each caller with the utmost care and consideration, ensuring that each Moment of Truth leads to a stronger working relationship with your clients.

With TeleDirect Call Centers handling the initial phases of each interaction, you can rest assured that your communication with customers will go smoothly. When our CSRs ease the transition from directory to your professional sales team, it makes it easier for your sales reps to focus on doing what they do best.  No more missed opportunities and everyone gets to experience the benefits of the Moment of Truth.

Why not free up valuable staff time? We have the training and experience to handle the critical first step of every sale. For more than 20 years, we’ve kept clients happy with state-of-the-art technology and good old-fashioned customer service. With TeleDirect Call Centers at your service, there’s no more hiring and training CSRs, waiting for 800 numbers or relying on your own employees to answer time-consuming calls. 

Let us show you the real value of The Moment of Truth. As soon as you sign up for our services, our professional CSRs will be ready and waiting to provide your customers with a positive experience they will remember.

Contact TeleDirect Call Centers at www.teledirect.com, and get started today!