May Webinars

Don’t miss out! Learn how TeleDirect can assist with your company’s success plan. Join us at our upcoming webinars by registering at the links below.

Work The Lead Webinar:
Lead Capture, Appointment Setting, Order Entry, Live Transfer, On Call

Date: Thursday, May 13th
Time: 11am PST/ 12 pm MST/ 1 pm CST/ 2 pm EST
https://www2.gotomeeting.com/register/306755507


On Demand Pledge System Webinars:
Real Time Call Reports, Script Changes, Pledge Data

Date: Thursday, May 20th
Time: 11am PST/ 12 pm MST/ 1 pm CST/ 2 pm EST
https://www2.gotomeeting.com/register/533242698


Operational Webinar:
CSR Quality Control, Tracking Progress and Communications

Date: Thursday, May 27th
Time: 11am PST/ 12 pm MST/ 1 pm CST/ 2 pm EST
https://www2.gotomeeting.com/register/974390258


Call our Business Consultants
800-480-5745
TeleDirect Call Centers™
www.teledirect.com


View what clients have to say: http://www.teledirectcallcenterreviews.com

People Who Need People

Ask a few people what they think about a fully automated automated voice system as a customer service tool.

Chances are they'll say "not much." There is no more annoying, limiting, and easily dismissed customer service trend than the automated response system with no access to a live human. You know the "robo-calls" and "robo-answers" I'm talking about: branching decisions, each indicated by a number on a keypad, lead the caller through computer-generated recording after computer-generated recording, "world without end, amen."

People need people, and that includes your customers.

There is nothing wrong with an automated response system, provided that a customer is able to get the help he needs. Unfortunately, all too often, he cannot. That's why at Teledirect, we don't just provide you your own 1-800 toll free number or ring to number. We make sure it leads to a live human being.

Sure, some tasks are well-suited to automated response. That's why we offer DirectIVR, our speech-enabled, on-demand Interactive Voice Response system. But we never leave you without the option of a human backup. That's why DirectIVR is 100% backed by our 24/7 call center. As a Teledirect client, you never have to trap a caller.

People have been at the heart of everything we do at Teledirect.com since we started as an answering service back in 1988. Since then, within 20 seconds, Teledirect clients have had the option of presenting a live, cheerful, human being, ready to offer assistance.

Or, the client can request sorting via automated voice menus prior to one-on-one interaction. Then, our services open into a world of lead-tracking, provision of needed information, real-time reporting, and hot transfer of leads back to our clients, plus much more.

Have a look at our service packages at Teledirect.com - Seminar Edge, Work The Lead, and Pay Per Lead/Fill The Lot. Each makes it amazingly simple to handle everything from reservation systems to the needs of a thriving auto dealership, all using our highly trained customer service staff and a simple script development interface. We've learned the tough lessons about what works and what doesn't in a script, and you get our best practices as a starting point.

You just fill in your custom information, grab an available 800 number or ring to number, and get started with an instant sales force of real, live human beings without the cost of a dedicated customer service staff.

Then get that 800 number out there. Whether it means taking orders for your product, taking reservations for a meeting, or taking information for sales appointments, we've got you covered.

The Edge You Need In Today's Auto Market

First, The Bad News

New vehicle sales and leases have fallen from 16.9 million units in 2005 to 13.2 million in 2008, according to the Bureau of Transportation Statistics. BTS doesn't have figures for 2009, but estimates are in the 10.4 million unit range - including the effect of a massive auto-sector bailout and the cash-for-clunkers program. Well over a third of your market has simply disappeared.

It's been a bloodbath.

Now, The Good News

The good news is that you are reading this. That means you are still in business, and still looking for ways to get and keep an edge. The auto sector is shaking out, from automakers to dealerships to used vehicle sales. Lots that survive will be the ones that use every possible tool to get the biggest piece of the shrinking pie.

That's why we created Pay Per Lead, Teledirect's live lead capture and appointment setting system.

Pay Per Lead: Some Great News

Pay Per Lead provides you with free toll-free numbers and ring to numbers, and once your customer calls, we really get to work. We provide the ideal customer service experience using a script you customize yourself, gather customer information, compile it for your use, and even provide directions to your dealership - or dealerships. You pay per lead, not per connected minute or per employee hour.

You get your leads by fax, e-mail, or online. You also get sales reports and real time lead reports so you can stay on top of your business 24/7.

Turning Great News Into Great Business

Getting started with Pay Per Lead is easy. Set up your account, grab a toll free number or ring to number, and edit the customer service script. Your script can be as specialized as your business, or can be as close to the starter script as you like.

Sign up to automatically hire an army of courteous customer service specialists, armed with modern tools and techniques. Visual customers can get Mapquest directions. "Old-fashioned" customers can get directions by voice. And you get the information you need to get back in touch with each lead.

Be That Guy

Tough times are going to leave the landscape littered with closed dealerships. But the survivors will be the innovators: leaner, smarter, and ready to do business for years to come.

Be that guy, with Pay Per Lead.