Potential customers won’t reach their potential for you if your business doesn’t give them an easy toll-free way to contact you and an immediate response when they do.
If your business uses the right Call Center, your ratio of conversions of leads into customers will be much higher than if you leave it to chance, or to a traditional answering service, whose answer for everything is “We’re just the answering service, ma’am.”
Using TeleDirect you'll set up your online account, snag a toll free number for your potential customers to call, set up your scripts, and know that your potential customers will receive great quality customer service 24/7/365.
Set up a free account and see how it works. You’ll be able to configure your account and your script so that every step of the customer’s experience is within your control, including the capture of the customer information most important for your business, and answers for the most commonly asked customer questions. Once the script is set up, you’ll be able to configure the lead, reservation or order management. Multiple locations? No problem. You can also mark the status of your orders, and update appointments all online from any location.
TeleDirect's software system provides you with a complete order entry system, a seminar registration system, and complete lead management including appointment setting. It’s been designed to streamline every step of the setup process, making it easy for you to tailor the call-in process to the needs of your customers. There’s an easy to access FAQ if you need help with any step of the setup.
Once you’ve configured your account you’ll have a good idea if it will work for you. At that point you’ll be able to fund your account, grab a working toll-free number or ring-to number for your potential customers to call, and put the system to work for your customers. The system will automatically tie the phone number to your custom script and lead management system.
Listening to the potential customer’s story is part of our customer service. The customer will be given step-by-step directions to the nearest location at no additional cost to you, but with huge benefits for you and your customers.
Give TeleDirect a spin. Your customers will be glad you did.
1 comment:
Call center services need to be responsive in order to convert leads into customers and then keep them. I just love your suite of solutions and it really helped our company in these very trying times! A great investment if you ask me!
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