How to Save your Customer and Employee’s Time

Are your customers needing service from multiple customer service representatives, as opposed to needing to speak to an actual person? Customers need their calls routed at the earliest opportunity possible, and having a system that does that will result in a satisfied customer. An automatic call distributor (ACD) is used to distribute and help manage large volumes of incoming calls. This system can route the call to a recorded message using Interactive Voice Response, to an agent, or can place the call on hold until an individual can receive it.

Your customers can receive benefits from the ACD experience such as:

• Intelligent customer service that will advance a customer’s experience and an agent’s productivity by routing calls to the appropriate line.
• Valuable information without speaking to a representative, resulting in saving both your staff and customer’s time.
• Efficiency will be enhanced significantly. A customer will have a sense of high-quality service when given customized call choices.

Satisfying your customer’s needs is one of TeleDirect’s top priorities, and using Automatic Call Distributor to manage your company’s calls will help handle that. Contact us today to start adequately managing your inbound calls: http://www.teledirect.com/teledirect-acd.html

Your Customer Contact Solution Resolved

Is your company missing sales, overdue on tasks, have a poor follow up method, and continuously missing new and current customer opportunities? Failing to execute these tasks can hurt your company tremendously.  Having a program with a hassle-free method of maintaining current clients and sales contacts has never been easier with TeleDirect’s Instant Sales Expert (ISE).

Our clients love that our ISE integrates with our 24/7/365 call center for:

●      Easy follow up
●      Customer surveys
●      Lead qualification
●      High quality calls and appointments
●      Unstoppable sales team with high quality access to customer outreach team

Benefits your company can gain from the ISE program:

●      Customer Contact Manager: This allows you to effortlessly schedule appointments, set follow up reminders, maintain to-do tasks, and send out emails.

●      Activities Tracking: This provides an instant analysis of activities and lead changes. Keeping track of current, future and recycled stages has never been easier.

●      ROI: Are your advertising dollars going to good use? ISE will enable you to revise your sales productivity and track lead sources to make sure that every advertising dollar sensibly spent.

By implementing TeleDirect’s ISE program, your customers will know that your company is always organized, professional, and on top of business. TeleDirect is constantly striving to make our client’s more successful and grow exponentially.  Contact us today: www.teledirect.com

How to Gain Customer Insight to Improve Your Business

Gathering information and feedback from leads can be extremely beneficial in making your business more successful. No matter the industry, surveying customers can boost sales and implement new changes that hadn’t occurred to you before. Surveys can provide your business with valuable information that, if used correctly, can create a greater competitive advantage.

Three ways a business can improve from surveying leads:

●      Business Intelligence and Market Research: Surveys are great ways to see who your competitors and possible customers are. Collecting this information is a strategic way to find out industry trends and evaluate market developments.

●      Customer Satisfaction & Retention:  Providing customers with a way to give your company feedback can immensely improve loyalty, customer satisfaction, and may result in new clients.  After collecting this information, decisions can be made in a timely manner to improve product or services.

●      Product Development: Customers like to know that their voice is being heard. Ideas from customers will not only improve customer satisfaction, but can also be a source of revenue generation. Customers, in a sense, can be an expansion of your product developers.

TeleDirect wants every customer to have the best service and will survey your leads to ensure that needs are consistently met. Close more deals today with TeleDirect’s surveying service: www.teledirect.com