Save Time and Money with Interactive Voice Menus

 

 Whether you have a hot lead or a customer concern, you want to be sure that your incoming calls are routed to the right department. If there’s a potential client on the line, for example, it would be great to get that person to one of your crack sales staff members; on the other hand, if there is a customer who’s unhappy and needs support, it is in your best interest to give them the service they need through a qualified customer service representative.

Let’s face it—one of the biggest customer complaints out there is the hassle that is associated with calling customer service lines. Hold times can be long and the automated voice that greets you can direct you to places you never wanted to be in the first place. It’s frustrating to be asked to select from confusing menus when all you want to do is speak to someone about your issue.

While the ideal situation would be to have an actual person answer the phone right away for every customer call, we know that this is neither practical nor efficient. However, with an effective interactive voice recording menu, or IVR, you can be sure that your calls are going to the correct destinations, while significantly cutting down on customer frustrations.

At TeleDirect Call Centers, we use quality tested IVRs to direct the calls of our clients’ customers efficiently and in a timely manner, no matter the time of day or call volume. Because of this, our clients are able to set up their phone systems so that callers are pre-qualified to speak with different departments without the numerous transfers or hold times.

We have worked hard to perfect the IVR process to make it as efficient and hassle-free as possible for your customers, sales leads and more. Our proven methods are sure to get your calls into the right hands, providing helpful assistance to your most important callers.

Whether you have high or low call volume, using the IVR system from TeleDirect is a great way to provide 24/7 support for everything from routing calls and voicemails to communicating automated information about your company.

If you have yet to discover the power of an IVR menu for your company, contact TeleDirect Call Centers today. Visit www.TeleDirect.com for more information!

 

What Makes a Good CSR?

 

Business owners know that excellent customer service is an essential component of having a successful operation. So, knowing that good customer service means meeting the needs of your clients in a prompt and professional manner, what is it that makes a good customer service representative (CSR)?

At TeleDirect Call Centers, we have made a name for ourselves by offering excellent customer service for more than two decades. Simply put, our CSRs are not your ordinary call center employees. We pride ourselves on training our CSR professionals to respond to customer needs effectively and professionally. 

First and foremost, a good CSR understands the importance of listening. CSRs are the first line of contact for your company and they are responsible for ensuring that customer needs are heard and met. In order to meet these needs, they must be experts in the nature of your business, as well as the effects your products and services have on the consumer. Listening goes beyond the act of hearing words: by detecting inflection and tone, CSRs can determine the customer’s overall mood, allowing them to handle situations using the appropriate methods and techniques with professionalism.

In addition to exceptional listening skills, good CSRs are genuine and sympathetic. It is simply not enough to hear customer concerns, but to understand them. If someone calls with a question, a good CSR listens carefully and offers a number of solutions suited for the situation. Under no circumstance will a good CSR attempt to rush a customer, but instead will serve them with care and detailed attention.

Above all, good CSRs are professional and courteous at all times. Being treated with understanding and respect makes customers feel appreciated, making them more likely to return to your organization.

When it comes down to it, CSRs are the shepherds of your valuable customer flock. They engage and inform simultaneously, providing customers with the ins and outs of your products and services. By listening and responding to customers with sympathy, sincerity and professionalism, good CSRs can help your organization develop meaningful relationships that last for years. 

Contact us, TeleDirect Call Centers, today to learn how our professional team of CSRs can bring your level of customer engagement to a whole new level. Visit us online at www.teledirect.com today!

 

Never Miss an Opportunity with Seminar Reservation

Are you looking for an easier, more streamlined and overall more professional way to plan your business seminars? If so, you can turn to TeleDirect Call Centers' customized 800-answering service to manage all your reservation needs! We’ll send confirmations, messaging, printing services, meal selections, driving instructions and any last-minute changes needed for your events.

When you work with TeleDirect, you'll receive support from professional operators who are available to your seminar's attendees 24/7/365 to answer inquiries, provide scripted information and accept confirmations. Your free, dedicated 800 number includes free messaging and will be sure to impress your clients with the professionalism you strive to project at each and every one of your seminars.

TeleDirect Call Centers allow you online access to all aspects of your seminar’s planning, giving you instant contact to your attendance lists, toll-free numbers and message scripting. Any last-minute changes you enter are immediately reflected in the call center system, so your guests will receive up-to-the-minute information regarding your event. 

In addition to our professional answering service, our TeleDirect 800-Call Center is equipped to prepare the printed materials you wish to provide to your seminar attendees. Printed labels and letters heighten the level of professionalism in the planning of your event, and you can save yourself the time, effort and trips to the commercial printer by taking advantage of TeleDirect’s custom printing services.

Our 800 answering service will even manage the meal selections of your seminar’s attendees. And, based on your instruction, we will give out driving directions to your event's location to further ensure that your guests enjoy a seamless seminar experience. 

Your business requires your undivided attention, so for your next seminar, let TeleDirect Call Centers manage the tasks involved in coordinating all of the many contingencies that inevitably arise when sponsoring a seminar. We offer the most professional, accurate, current and courteous communication to your important guests, taking care of all the details so you can focus on providing an outstanding seminar experience.

If you would like to learn more about how TeleDirect Call Centers can help you with your next seminar or event, visit us at www.Teledirect.com today!