What is the number one question asked when a company has to make the choice to continue letting phones ring off the hook or attempt to have help from others? Will using an answering service really increase my conversions or is my company going to fall flat on its face? Now how could extra hands, ears and a mind for your company be a bad thing? Really, it’s a simple question but many tend to juggle if it’s actually worth it or not.
How many times have you lost a prospect only to learn later they went to another company, a competitor for the lack of support your company is providing (or not providing)? People research before they purchase or even lease. On the web, by the phone, in person - they will test you. If you are willing to let your hard work slip away, continue missing calls & customers then please stop reading. But if you want to increase your sales, give 24/7 support and increasing the overall gain please read on.
Right now many companies have switched over to answering services and there are many reasons for this. One is that no one can ever be 24/7/365, people are humans not robots and we all need our down time. No one can work every hour of every day, so for those hours an answering service of fresh and upbeat staffers are available to take your calls (inbound) or give the calls you need (outbound) during the hours you cannot.
Another great reason is labor, not all companies have the same budget in mind for their employees working overtime. With a service though, you can be assured that there will always be someone on the other end of the phone in case a call comes in when an in-house employee is unable to do so. Why spend that extra money on over time when you really do not need to? Save the money, have guaranteed help when needed and not waste your budget at the same time!
Quick, simple and dependable – an answering service can save you time and money. Now do not forget, the service is only as good as the representative behind the line so when you are checking out possible services make sure they vet their reps otherwise you get what you pay for. Do you have a company behind you that will stand for exactly what your company will? Are they going to provide top notch service to your customers or prospects like you would? How about being professional? What are their average conversion rates for similar company needs like your own?
When you are looking for a company to help your own, make sure you are able to ask questions and get the answers you need to make the proper decision for your specific needs. It’s possible you may need an agent who can work with you to fine tune everything that they can offer to you and what you need, not just what you want or what they want for you.
